Customer Service

Shipping & Delivery
Orders under £40 being sent to addresses within the UK will be subject to a delivery charge of £3.99. Postage is free for all orders of £40 or over.
Privacy & Security
We take our responsibility to protect the privacy of our website customers very seriously. We will never disclose information about our customers to third parties and our website is secured by? We do not store any customer financial information. All payment processing is handled by our bank and card processor and sent via secure SSL connections.
Returns & Replacements
We have every confidence that you will be delighted with your on line purchase. However, if you change your mind, or are dissatisfied with the product, your right to cancel your order is protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means that if you change your mind about your purchase and advise us by email to sales@seaweedorganics.co.uk within 14 working days of receipt of the products, that you wish to return your order, we will reimburse your purchase in full within 30 days. In these circumstances we expect you to take good care of the products and return them in their original condition, and as well packed as you received them, as soon as reasonably practicable. Please obtain and retain proof of posting.
Ordering
You can order our full range of products online. If you have any problems, or would prefer to discuss first, you can also order by phone on 01389 841 516.
Payment, Pricing & Promotions
All prices are valid from April 2014 and are expected to remain valid until December 2017. We reserve the right to vary prices at any time in response to increases in cost of ingredients.
Viewing Orders
If you previously registered an account when ordering you can log in to your account to view order details. If you previously ordered but checked out as a guest without registering an account, please contact us if you need any details.